Help Center

In order to better assist you in your interaction with our website, we have created this page with answers to some of the most frequently asked questions from customers. In addition, you can select a specific topic from the left sidebar for more details on each subject. If however, you still have questions that are not covered or need additional information, you can always send us a message.

How to place an order?

The process to place an order is very simple. Please follow the steps below.

  1. Add Item to Cart

    When viewing a product’s details page, select the desired quantity and variation (e.g. size, color) if available, and click the “Add to Cart” button.

  2. View Cart

    After you have selected the items you’d like to purchase, click on the “Cart” button located on the upper right corner of your screen. Here you can verify that the correct items and quantities were added and make adjustments if necessary.

  3. Proceed to Checkout

    After verifying the desired items are in the cart, you can click the “Proceed to Checkout” button. In the checkout page, fill in your billing and shipping address, and select the payment method you want to use. Once you are ready, click on the “Place Order” button.

What payment methods do you accept?

We will gladly accept the following methods of payment:

  • Credit & Debit Cards: Visa, MasterCard, Discover, American Express, JCB, Diners
  • PayPal/ PayPal Credit

We do not accept:

  • Money Orders
  • Checks
  • Cash on delivery (COD)
  • or any other payment method not listed above.
Can I cancel my order?

We always try to process incoming orders as quickly as possible, so you can have your items as soon as possible.

You can contact us to request a cancellation within an hour from when the order was placed. The order fulfilment process is automated and after the order is received and processed in the warehouse, we are not able to cancel it.

When will my items ship?

We try to process all orders immediatelly, so you can have your items as quickly as possible. Most orders ship out within 24-48 hours. Some items however may require a longer handling time. These items will be clearly indicated within the product page, along with a dispatch estimation whenever possible.

Will I get a tracking number?

Yes. All orders ship with a tracking number. Once your order has been shipped, you will receive an email with the tracking number, so you are able to monitor the shipment’s progress.

What if I want to return my item?

We want you to feel confident when shopping with us. You can always request to return an item for whatever reason, as long as it is in new/unused condition and within 14 days from delivery. Please read our full Returns & Refunds Policy.

How to initiate a return?

Please follow these steps to start the online return process:

  • Sign into your account.
  • Click the Returns tile from your dashboard or from the left side menu in My Account page.
  • Click the Add button, select the order you want to return, the items and quantity to be returned.
  • Click Request.

We will send you a return confirmation via email that includes your return authorization and return instructions.

If you used Guest Checkout to place your order, please contact us and we will assist you with your return.